Case #
Using Remote Desktop the remote screen turns black right after login and you have no control. The issue appears to be caused by Screen Caching and accessing a system with different display resolution or RDP window sizes.
Solution #
There are numerous potential root causes for the above issue with their respective solutions. Refer to the following article for step-by-step troubleshooting: https://superuser.com/questions/976290/windows-10-remote-desktop-connects-with-black-screen-then-disconnects .
General prevention tasks include the following:
- Disable bitmap caching for your RDP connections
- Confirm RDP account has full administrative rights on remote system
- Access the remote computer using consistent resolution – Full screen may help
- Confirm both systems’ video drivers are up to date
